Patient Transport Coordination Platform for the Czech Republic
Ordinacni TAXI is a nationwide Non-Emergency Medical Transportation (NEMT) coordination platform built for the Czech Republic. The system connects patients who need medical transport with a network of certified carriers, enabling healthcare facilities to book rides on behalf of their patients through a single unified interface.
Before Ordinacni TAXI, the Czech healthcare system relied on a fragmented patchwork of phone calls, paper logs, and informal arrangements to get patients to their appointments. The platform replaced this manual chaos with an automated, multi-carrier dispatch system that handles everything from initial booking through final delivery and payment reconciliation.
The core challenge was architectural. We needed a system flexible enough to handle individual patients booking their own rides, healthcare staff booking on behalf of patients, and corporate administrators managing transport benefits for entire organizations, all while coordinating across multiple independent carrier networks with different pricing models, coverage areas, and capabilities.
We built a comprehensive React 18 single-page application backed by a PHP 8.3 REST API on MariaDB. The platform operates as a multi-tenant system where patients, healthcare staff, company administrators, and carrier dispatchers all access role-appropriate interfaces through a single codebase.
The dispatch engine evaluates each ride request against carrier coverage areas, pricing rules, and company preferences to determine optimal routing. For organizations with auto-carrier rules enabled, the system automatically assigns Prague-area rides to metropolitan carriers and regional rides to long-distance specialists, eliminating manual decision-making entirely.
An approval workflow gives company administrators control over spending. When enabled, employee ride requests enter a pending state and require explicit approval before dispatch. Rides below configurable price thresholds can be auto-approved, striking the right balance between oversight and operational speed.
Intelligent routing across carrier networks with real-time price estimation using Google Directions API and per-carrier pricing models.
Patients with regular appointments set up recurring rides that auto-generate daily via cron. Day-of-week selection, passenger info, and company billing included.
Per-company cost centers with monthly spending limits. Automated warnings at 85% usage and hard blocks at 100%. Full audit trail for every dollar.
Configurable approval chains for corporate transport. Auto-approval below price thresholds. Company admins and managers can approve or reject with one click.
Full internationalization across Czech, English, German, Polish, Slovak, Spanish, and Ukrainian. All emails sent in the user's preferred language.
Operational dashboards for admins, company managers, and customers. Monthly reports auto-delivered via email. Order history with advanced search and filters.
Four-tier permission system: admin, poweruser, customer, and carrier dispatcher. Company-level roles (admin, manager, employee) operate independently.
Bidirectional email-based ticketing system. Customers create tickets from the portal; admins respond from email or the admin panel. Chat-style UI with real-time polling.
Ordinacni TAXI transformed patient transport coordination from a manual, error-prone process into an automated platform operating at national scale. The numbers speak to the impact:
The platform eliminated the single biggest reason patients missed appointments: unreliable transport. By providing automated booking with confirmation emails, calendar links, and day-before reminders, the system reduced no-shows by 50% across participating facilities.
For healthcare organizations, the administrative burden dropped dramatically. What previously required dedicated staff making dozens of phone calls per day now operates through a self-service portal where patients and company employees book their own rides, subject to whatever approval rules the organization has configured.
The platform was built for reliability and maintainability, using battle-tested technologies that healthcare organizations can depend on.
The architecture follows a single-page application pattern with a RESTful backend. All email communication goes through the Gmail API with OAuth 2.0 authentication, ensuring reliable delivery and full message threading. Five separate cron jobs handle automated tasks: order reminders, follow-up rating requests, monthly reports, recurring ride generation, and support ticket polling.
Whether you are coordinating patient transport, managing medical logistics, or building a healthcare marketplace, we can help you design and build it. Book a free discovery call or download our automation readiness checklist.